Terms of Service

Important Legal Agreements

Extreme Solution Hosting provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Extreme Solution Hosting are subject to the following terms of service:

Indemnification Policy

You agree to use all Extreme Solution Hosting services and facilities at your own risk. Extreme Solution Hosting specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Extreme Solution Hosting be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold Extreme Solution Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Extreme Solution Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Extreme Solution Hosting against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Extreme Solution Hosting's server.

Extreme Solution Hosting reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Extreme Solution Hosting's server. Extreme Solution Hosting shall be the sole judge of what violates this Policy.

Billing

At this time we bill monthly and annually, depending upon the plan.

We accept PayPal, Visa, Master Card are available Through Paypal even if you dont have an account. For webhosting plans we will setup your account once payments are completed and verified. Clients are encouraged to pay by PayPal as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Renewal notices are emailed ten, seven and three days before the actual renew date in your account. If your using a credit card you will not have to worry about manuel payments. All accounts are set up on a pre-pay basis.

YOU are responsible for all fees owed on the account from the time it was established to the time that YOU notify Extreme Solution Hosting to request for termination of services. YOUR particular billing cycle corresponds to the contract length that was initially chosen at setup. YOUR account will automatically renew at this length unless cancelled before hand.

There is a 10% fee for cancelled accounts that have been paid for yearly however if you cancel an account on the monthly billing cycle Extreme Solution Hosting can not refund any payments/credit made before

We are based in the UK our websites currency is GBP.

Extreme Solution Hosting reserves the right to change prices at any time, unless other terms have been agreed upon.

Late Payments

All accounts are billed according to the dates they were first activated on. If payment is not received within 2 days after your billing date a 20% late fee will be added and your account will be suspended, Payment including any / all fee's must be paid in FULL before any suspension is removed from your account.

If any account fails to pay service renewal in 30 days your account will be terminated and your files will be removed from our servers.

We will take a full backup of any files within the account before termination, these will be held for a further 30 days incase the client wishes to retrieve them, however there is a fee of £25 plus any existing fees that must be paid to retrieve any / all files.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of Extreme Solution Hosting is strictly prohibited.

Extreme Solution Hosting will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password theft, security hole scanning, etc. Any unauthorized use of accounts or computers by YOU, whether or not the attacked account or computer belongs to Extreme Solution Hosting, will result in action against YOU. Possible actions include warnings, account suspension or cancelation, as well as civil or criminal legal action, depending on the seriousness of the attack.

IMPORTANT NOTE - Extreme Solution Hosting has the right to discontinue service, or deny access to anyone who violates our policies or the terms and conditions shown below WITHOUT WARNING or PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below.

YOU may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailing, newsgroup spamming, upload scripts (Rappidleach), pornographic content, illegal content, copyright infringement, trademark infringement, warez sites (including links to/from), cracks, software serial numbers, proxy-relaying, link farming (the act of or by use of scripts), link grinding, link-only sites, spamdexing, FFA (Free-For-All) and/or anything else determined by Extreme Solution Hosting to be unacceptable use of our services including abuse of server resources.

WEB APPLICATIONS and WEB ACCESSIBLE SCRIPTS - All web applications that are out-of-date and actively being exploited will be shut down immediately without prior notice. YOU are responsible for and should evaluate YOUR web-based applications and scripts on a regular basis to ensure their security and orderliness. Shared hosting accounts may also be terminated if it includes the following content or have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing instructional information about illegal activities; promoting physical harm or injury against any group or individual; displaying material containing obscene nudity or pornographic material (not applicable to managed dedicated servers); displaying material that exploits children under 18-years of age; acts of copyright infringement including offering pirated computer programs or links to such programs; information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.

Disk Space Abuse

Extreme Solution Hosting will be the sole arbiter as to what constitutes a violation of this provision. You are reponsable for monitoring your disk space usage. If you need extra disk space contact one of our staff and they will be happy to help out. You can also upgrade your hosting plan from inside your Extreme Solution Hosting client account.

Bandwidth Abuse

The intention of Extreme Solution Hosting is to provide a large bandwidth to transfer web documents, and not an offsite storage area for electronic files. If YOU violate this condition, YOU will be notified and given 48 hours to remedy the problem. Failure to do so will result in YOU being billed for the overages. Traffic will go unmonitored until YOU reach the amount of quota allocated to YOUr specific PLAN. Extreme Solution Hosting will be the sole arbiter as to what constitutes a violation of this provision.

Acceptable Use Policy

All services provided by Extreme Solution Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any laws is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Extreme Solution Hosting and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all Extreme Solution Hosting servers. This includes sites that include sexually explicit or hardcore images and/or advertising.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.

Limitation of Liability

Extreme Solution Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Extreme Solution Hosting servers going off-line or being unavailable for any reason whatsoever. Furthermore, Extreme Solution Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Extreme Solution Hosting servers. All damages shall be limited to the immediate termination of service.

Disclaimer

Extreme Solution Hosting cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Extreme Solution Hosting are resold. Thus, certain equipment, routing, software, and programming used by Extreme Solution Hosting are not directly owned or written by Extreme Solution Hosting. Moreover, Extreme Solution Hosting holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Extreme Solution Hosting sees fit. FURTHERMORE, Extreme Solution Hosting retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

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